Returns Policy

PLEASE NOTE THAT THIS POLICY ONLY APPLIES TO GARMENTS PURCHASED THROUGH THE GONDWANA ON-LINE STORE.

Here at Gondwana we take your satisfaction very seriously, that’s why we offer a return service for all our garments. 

Non-faulty Stock

Should you change your mind we will happily exchange or refund providing the following conditions have been met: 
  1. The items are returned within 21 days of purchase with the original receipt.
  2. Items must be in original condition as purchased, with all labels/tickets attached.
  3. Garments must not have been worn.
  4. Return must accompany a Return Authorization number (RA) from the Customer Service department.
  5. Gondwana will not accept returns for any non-faulty items that have been worn and tags removed.
  6. Goods that are being returned for Refund or Exchange are to be sent back registered post at the buyers cost.
To obtain a RA number you need to contact our Customer Service department. Email to sales@texhouse.com.au or phone +61 39371 3333 and they will instruct you on the return process. We will credit your credit card, excluding delivery.

If you are returning product from outside of Australia, please return via standard airmail. We will cover the cost of the return up to but not above standard airmail.

Faulty Stock

Gondwana has a 3 years warranty against faulty materials and workmanship.

To qualify for this you must have registered your details and date of purchase on our web site. 

Your garment has been carefully crafted with advanced technical innovations and attention to detail.  We guarantee it. Should you find a fault with any aspect of material or workmanship please return it for assessment. The following steps must be taken. 

1. The items with the original receipt or proof of purchase within 3 years.

2. Items must be washed and returned to us in a sanitary condition

3. Return must accompany a Return Authorization number (RA) from Customer Service department. 

To obtain a RA number you need to contact our Customer Service department.

Email sales@texhouse.com.au or phone +61 39371 3333 and they will instruct you on the return process. In the event that a garment is deemed faulty we will either replace or exchange the item or refund your credit card, including delivery costs.  
 
REFUNDS AND EXCHANGES ARE PROCESSED WITHIN 10 WORKING DAYS OF OUR RECEIVAL OF THE RETURNED GOODS. 

PLEASE ENSURE YOUR NAME, ADDRESS, PHONE NUMBER AND INSTRUCTIONS ARE CLEARLY INDICATED.

Delivery Information

Australia
Shipping within Australia takes 3-4 business days. Cost is AU$10.

International
Shipping to all overseas destinations takes 7-10 business days. Cost is AU$25.

Shipping Insurance

Shipping insurance can be added to your order for an additional AUD $2.00. This covers the cost for goods up to AUD $500.00 and can be included with any type of shipping.

Corporate & group sales 

We offer a range of corporate and group sales options.

Choose from our extensive selection of ready-made jackets, tops, tees, shirts and pants or work with our team to custom design corporate outerwear specifically for your organization. Draw inspiration from an extensive range of tried and tested garments or design an original – the choice is yours.  

As an Australian owned company built on passion, innovation and experience we have one goal: to provide value for money outerwear that allow our customers to look great and be protected in any environment. 

To take your corporate image to the next level, call Gondwana on 03 9371 3333 or email us at sales@texhouse.com.au

Security & privacy terms & conditions 

Privacy Policy

We are committed to protecting your privacy.

The information we collect about you helps us to clarify your needs so we can look after you better. We use this information to personalize your experience when you visit us but we do not sell this information to any other party.  

1. The information we collect and what it's used for:
  • Name and email: This is used to address you by name and send occasional emails.

  • Marketing information: This is used to customize the information we send or present to you on our site. We do not sell, publish or give away information to any other party that can be directly associated with you. Sometimes, we do need to share some of your data with third parties authorized to distribute your orders or process your application.
  • 
Please be aware too that we may be forced to disclose information to the government under certain circumstances. At our sole discretion, we reserve the right to disclose information to law enforcement or other government officials if it is demanded in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability. 

  • Although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information will remain private. 

  • Our site uses cookies to keep track of your preferences. We use cookies to deliver content specific to your interests.
  • We do not sell, publish or give away information that can be directly associated to you to any other party.
2. The security of your information:
  • We are committed to protecting your privacy.
  • We do not sell, publish or give away any customer contact information or personal details of any kind to other parties.
3. How to change your details or opt out completely

You can opt out of receiving information from us at any point. Simply visit our site and click "Unsubscribe" which is located in your personalized panel. To change your details, click "Edit my Info" at the bottom of the personalized panel. 

4. Who to contact about privacy issues. If you have any concerns regarding privacy, please send an email to info@asenz.com

Official Terms & Conditions of the Gondwana Rewards Program

You must sign-up to Gondwana online at www.gondwanaoutdoor.com.au.

You must be signed-up to Gondwana online prior to making purchases for rewards points to accumulate.

Rewards points will not accumulate until you have signed-up online.

Every time you purchase items you will accumulate points that can be used to obtain discounts on products of your choice.

When you spend $200 in cumulative purchases (200 points) you will automatically be entitled to receive a $20 Gondwana Reward Voucher to use on your next purchase.

Once a Reward Voucher is issued, the corresponding 200 points will be deducted from the balance remaining on your Gondwana account.

Rewards Vouchers have no cash value and can only be redeemed for online purchases from the official Gondwana website online store. Rewards Vouchers are not transferable or convertible to cash.

The Reward Voucher can be used toward the purchase of any Gondwana product available for sale at www.gondwanaoutdoor.com.au from the official Gondwana website and multiple Reward Vouchers can be used toward a single transaction.

Unused accumulated points or Rewards Vouchers will expire 30 June each year.

Participants are responsible for the proper use of their rewards vouchers once awarded, and their acceptance of their reward releases Gondwana, Rainbird its partners and affiliates and their respective advertising and promotional agencies from all liability relating to the promotion or the reward.

Gondwana reserves the right to disqualify any individual who has rewards vouchers through unauthorized transactions or otherwise than in accordance with these terms and conditions. 

Gondwana reserves the right to change the terms of this promotion or terminate it at any time without prior notice.

Gondwana assumes no responsibility for any failure, or for any problems or technical malfunction of any telephone network or lines, or computer transmission during the promotional period.